The staff is amazing. The location is perfect for most travelers. The first-floor restaurant has a very good brunch, with amazingly fresh berries, high-quality lox, and delicious dim sum, among other offerings. The bathroom was quite nice.
The room was small. Indicative of the age of the hotel, and many other aspects, such as the condition of the furniture, the handrail in the elevator was worn and needed attention. The carpet, although very clean, and not necessarily worn, shows its age.